Hotel rules & regulations

Reserved  apartments  that you agree to occupy are available by the hour 15:00 Arrival at day 10:30

the day of departure, respectively indicated in the reservation, unless otherwise agreed.
The customer who has booked rooms is expected until at 18:00 day of arrival, If your reservation was made without down payment. He, instead, the reservation with deposit, It will wait until the hour 10:00 the next day. After these terms, at fault in, or communication from the customer, the hotelier is entitled to dispose of the apartment.

1. Reservations with deposit / deposit
   Unless otherwise agreed between the parties, the down payment / deposit is not less than the equivalent of 30% of the total global living. The client loses the deposit if not the booking and then do not show up at the hotel to occupy the premises that had been assigned.
   In case of delayed arrival of the date indicated in the booking, the customer is required to pay the total amount of the booked services that have been reserved.
   In case of cancellation of the contract by the customer prior to the following clauses apply:
2. In case of cancellation communicated with at least 15 days before the arrival date, the deposit will be recovered by the customer within a calendar year from the cancellation for another stay of equal duration to be agreed with the owner of the accommodation;
3. To subsequently communicated cancellations the deposit will be fully retained;
4. In case of early departure, It will be charged the cost of the room for all the days booked and not used..

 Reservations by credit card

• For reservations canceled during the 14 days before the arrival date in June, July and August and 12 days in other months, in case of no-show and early departures for any, It will be retained, with withdrawal from credit card, beyond administrative expenses amounted to 2% the sum to be withdrawn, a penalty equal to the room-only rate for the days booked.
• In case of early departure, It will be charged the cost of the room for all the remaining days and not fruiti. The penalty will not be applied, at the discretion of the owner of the structure, if the customer will make a stay at or above the agreed within the calendar year from the cancellation, for a period to be agreed with the proprietor;

What does the stay rate include?

Use of all the furnitures, dishes etc. (as per inventory)
Cleaning and linen change every other day and / or upon customer request. WIFI

What does the stay rate not include ?

Electricity consumption
additional bed
room service breakfast
full board or half board service with partner restaurant.
shuttle service to and from the airport
excursions to places of tourist-cultural interest

1. Guest cannot hand over an apartment  to third persons, even if the period for which the guest

paid has not yet expired.

2. Persons who are not checked in the residence  may stay in a hotel room from 07:00 a.m. till 08:00 p.m. Persons staying in a apartment after 10:00 p.m. must check in the residence.

3. The hotel may refuse to accept the guests who grossly violated the Hotel Rules and Regulations during the last stay by damaging the hotel’s or guests’ property or by inflicting damage on other guests, hotel employees or other persons staying in the hotel or in other way violated the stay of other guests or the functioning of the hotel.

Daily bar service guaranteed with vending machine

Breakfast, where included in the rate, at a partner bar

Housekeeping is provided daily between the hours of 10.30 a.m. – 12.30 a.m; We ask guests to leave

the apartment for at least 45 minutes in this period of time. The change linen takes place on alternate

days, or on request with an extra charge.

MINORS
Minors are admitted only if accompanied by their parents or by adult legal guardians, who must be simultaneously present at Don Marino for the whole stay, guarantee for them and are directly responsible for their behaviour. Minors’ liveliness, manners or habits should not interfere with the tranquillity, safety and hygiene of the residence  guests.

Damege policy

DAMAGE AND/OR THEFT OF DON MARINO  PROPERTY: You are liable for any damage caused (whether by the deliberant, negligence, or reckless act to the apartments (s), residence’s  premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. The Don Marino reserves the right to retain your credit card and/or debit card details as presented at registration and charge the credit /debit card in such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by residence as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your apartment or the resdidence  property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE TO ROOM: Damage to  apartments, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charged at 150% of full and new replacement value plus any shipping and handling charges. Any damage to residence property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESSES AND BEDDING: Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT: The Don Marino Residence reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your apartment or the Residence property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

Lost & found Policy

The Don Marino  assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item.

FOUND ITEMS: The Don Marino is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days.

RETURN: We would be happy to return your lost item(s) to you by B-Post. Sorry, no UPS or FED EX deliveries. Your credit card will be charged packaging and postage, plus a 25% handling fee. A separate receipt will be mailed to you. The Don Marino Residence  is not responsible for any item lost or misdirected during shipment by the Postal Service.

Code of conduct

100% SMOKE-FREE: The Don Marino Residence  is a 100% Smoke-Free hotel. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.

Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside and away from the building. Marijuana is prohibited at all times.

A € 250,00 cleaning fee will be charged to any guest who violates the smoking policy.

Exception on above policy applies to the Balcony Room and Courtyard. In these apartment types smoking is allowed on the balcony’s. Please note; lit tobacco or any other smoking prodcuts should never be left unattended and may only be put out in the ashtray.

Apartments:  It is not allowed to move or to remove furniture. Not in the room, or between rooms. It is also not allowed to move or remove the decoration or electrical appliances, or use them for personal purposes other than for which they are intended. Our staff will put everything back in its original place, and possible damage will be charged on your credit card.

QUIET HOURS: 10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in halls or lobby.

VISITORS: No visitors after 08:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including continental breakfast, or Wi-Fi. As a registered guest, you are responsible for your visitor at all times.

DO-NOT DISTURB AND ACCESS TO ROOMS: To provide all of our guests with an exceptionally clean and safe hotel experience, we reserve the right to enter your guestroom for reasonable purposes, such as for housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policy/House Rules. Hotel staff will normally knock and announce themselves before entering your guestroom, unless we believe that exigent circumstances exist. Please contact Front Desk if you are a “Day Sleeper” or you are staying in the room due to illness. Management reserves the right to enter a room with a known status of “Do Not Disturb” in the event of an emergency, suspected illegal activity taking place, disturbing other guests, or damage being done to hotel property. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access.

ADDITIONAL BEDDING: A limited number of rollaway beds and baby cribs are available upon request. Availability is on a first-come, first-served. Extra charges apply. Maximum capacity of baby crib or rollaway is one (1) per room. For safety, pillows are not provided for cribs.

NO IN-ROOM PARTY: The Don Marino Residence  enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 08:00 P.M. If found with more “people” not listed on the Guest Registration Form after 08:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund.

Tutti gli impianti e le infrastrutture vengono controllati e manutenuti periodicamente.

Ogni difetto o problema sopravvenuto verrà risolto entro nel più breve tempo possibile dal momento della  comunicazione del cliente al Ricevimento.  E’ possibile segnalare eventuali guasti in reception. In ogni caso, se il reclamo avviene al termine del soggiorno e/o della permanenza in residence e/o dopo la partenza, non si terrà in debito conto.

Manutenzioni:

Nel corso dell’anno si procederà alle seguenti manutenzioni che implicano l’accesso negli appartamenti con preavviso scritto:

• Manutenzione condizionatori 2 volte all’anno estate/inverno per pulizia filtri e verifica emissioni
• Verifica antenne
• Interventi idraulici o elettrici e tutti gli interventi necessari alla sicurezza ed alla manutenzione degli alloggi

• wardrobe with chest of drawers
• double bed and 2 pillows
• dining table with chairs suitable for the number of guests
• kitchenette (fridge, oven, sink with drainer, dishwasher, electric hobs)
• coat rack, mirror
• Bathroom with shower
• set of pots, plates and pans
• set of glasses and cups
• bedroom set
• bathroom set
• lcd tv
• Abat-jour
• broom and dustpan
• safe
• waste bin
• independent air conditioning
• wifi
• hot and cold drinking water